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Rapport

Browse our range of content on building rapport with customers in contact centres to create positive experiences and foster long-term relationships.

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How to Deal With the “Know-It-All” Customer

How to Deal With the “Know-It-All” Customer

The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

Reassurance Statements in Customer Service – With Examples

Reassurance Statements in Customer Service – With…

15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

15 Ways to Build Rapport With Customers

15 Ways to Build Rapport With Customers

The Top 10 Acknowledgement Statements for Customer Service

The Top 10 Acknowledgement Statements for Customer Service

How to Deliver Bad News in Customer Service

How to Deliver Bad News in Customer Service

Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Lessons From the Frontline: How to Build Customer Trust

Lessons From the Frontline: How to Build Customer Trust

10 Ways to Say “Sorry For the Inconvenience Caused”

10 Ways to Say “Sorry For the Inconvenience Caused”

What Is Rapport?

What Is Rapport?

Customer Service Emails and Letters: How to Review and Improve Your Templates

Customer Service Emails and Letters: How to Review and…

7 Key Ideas for Winning Customer Loyalty

7 Key Ideas for Winning Customer Loyalty

4 Team-Building Games for the Contact Centre

4 Team-Building Games for the Contact Centre

25 Affirmative Words and Statements to Support Customers

25 Affirmative Words and Statements to Support Customers

The Best Ways to Start and End a Customer Conversation

The Best Ways to Start and End a Customer Conversation

Customer Service Language – With Examples

Customer Service Language – With Examples

Why Should Your Customers Remain Customers?

Why Should Your Customers Remain Customers?

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

How to Deal With a Talkative Customer

How to Deal With a Talkative Customer

Customer Service: 50 Nice Words to Say to Someone

Customer Service: 50 Nice Words to Say to Someone

Customer Service Language: Changing the Language of Your Contact Centre

Customer Service Language: Changing the Language of Your…

Rapport Building With Angry Customers – With Examples

Rapport Building With Angry Customers – With Examples

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Research: The Future of AI-Powered Experiences

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