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White Paper: A Practical Guide To Implementing…
White Paper: How to Reinvent Quality Management in Your…
Puzzel and SAS Extend Agreement
Case Study: Affinity Sutton Selects New Webchat Service
White Paper: Balancing Operational Efficiencies with…
Case Study: Telmore Saves 400+ Hours a Month With Puzzel
White Paper: 7 Most Popular Myths About Cloud Contact…
Case Study: JYSK Achieves a CSAT Score of 4.6/5 With…
Intelecom Integrates Connect
Are You Getting the Most From Your Technology?
Intelecom Sponsors Calculator
3 Tips for Integrating Chatbots Into the Customer Journey
Puzzel Ltd
Case Study: Help Desk Personalises Customer Experience
White Paper: Intelligent Assistants, Bots and…
White Paper: 12 Tips for Reducing AHT Without Impacting…
Puzzel Acquires Capturi to Boost AI-Powered CX
White Paper: Six Reasons to Choose a Cloud Contact…
3 Strategies to Create a Kinder Customer Experience
Puzzel Launches AI-Powered Virtual Agent Suite
White Paper: Why Employee Engagement Matters to Customer…
Affinity Water Enhances Its Cloud-Based Contact Centre…
Is Your Digital Customer Service Just Skin Deep?
White Paper: Aligning Your CRM and Contact Centre…
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise