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Puzzel

Discover and explore our Puzzel content collection, including articles, blogs, news stories, case studies, resources and more.

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Leveraging Cloud Technology for Enhanced CX in Financial Services

Leveraging Cloud Technology for Enhanced CX in Financial…

Puzzel Announces Speaker Line-up for Get Connected 2018

Puzzel Announces Speaker Line-up for Get Connected 2018

White Paper: 8 Top Tips to Make Homeworking a Success

White Paper: 8 Top Tips to Make Homeworking a Success

Making the Most of AI and Chatbots to Elevate CX

Making the Most of AI and Chatbots to Elevate CX

White Paper: 7 Reasons Why It Pays to Invest in Cloud-Based Technology in Contact Centres

White Paper: 7 Reasons Why It Pays to Invest in…

Why Have Humans Who Sound Like Robots?

Why Have Humans Who Sound Like Robots?

Survey Results Highlight the Truth About Agent Wellbeing

Survey Results Highlight the Truth About Agent Wellbeing

White Paper: How to Overcome the Barriers to Five-Star Service

White Paper: How to Overcome the Barriers to Five-Star…

Puzzel Marketplace Launches at Get Connected 2019

Puzzel Marketplace Launches at Get Connected 2019

Puzzel Ramps up Outbound Dialler Functionality

Puzzel Ramps up Outbound Dialler Functionality

White Paper: 10 Major Benefits of Systems Integration for Customer Service

White Paper: 10 Major Benefits of Systems Integration…

White Paper – 3 Critical Issues Facing Contact Centres Today and How to Overcome Them

White Paper – 3 Critical Issues Facing Contact…

Get Connected 2016

Get Connected 2016

Puzzel Expands Into Finland With a New Office in Helsinki

Puzzel Expands Into Finland With a New Office in Helsinki

Puzzel Increases Social Media Capabilities

Puzzel Increases Social Media Capabilities

Get Connected 2019

Get Connected 2019

Atea and Puzzel Sign Two New Agreements

Atea and Puzzel Sign Two New Agreements

Puzzel Announces New Chatbot Functionality and GDPR Readiness

Puzzel Announces New Chatbot Functionality and GDPR…

White Paper: Is On Screen Clutter Getting in the Way of Good CX?

White Paper: Is On Screen Clutter Getting in the Way of…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise