The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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16th December 2015
This White Paper examines the journey towards multi-channel maturity.
It looks at steps contact centres can take to develop effective multi-channel customer services, including ‘understanding customer behaviour’ and ‘measuring what matters’.
White Paper written by: Puzzel
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
