Video and WhatsApp Channels Increase Dramatically

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White Paper: What Can Contact Centres Learn From Digital…

77% of CX Leaders Believe AI Is Crucial for…

White Paper: How Often Is Your Contact Centre the Cause…

Movers and Shakers – January 2013

Why Contact Centres Are Naturally Suited to “Bimodal IT”

Intelecom UK Continues Year on Year Growth

Cloud Integration Supports Secure Outsourcing

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Keep Calm, It’s Only GDPR! Seven Questions to Ask Your…

Customer Journey Mapping – What’s All the Fuss About?

Case Study: ESS Group Centralises Customer Support With…

Insurance Company Establishes a Completely Cloud-Based…

Don’t Neglect the Humans!

Agent Empowerment – Does it Really Matter?

Case Study: NRLA Cuts Written Response Times by 86% With…

Intelecom Contact Centre as a Service now available on…

White Paper: 7 Ways to Motivate Staff and Improve…

Puzzel Appoint Petr Bocek to Support European Growth Plans

Case Study: Lifeplus Boosts CSAT to 94.8%

Puzzel Launches a New Application for Omnichannel Service

Puzzel to Acquire SupWiz for Enhanced AI Solutions

Gartner’s Magic Quadrant Position Intelecom as a…