Puzzel Ltd

Launch: Co-Pilot and Live Summary

Case Study: NRLA Cuts Written Response Times by 86% With Puzzel

Breaking the Barriers to AI at Scale – Webinar

Webinar: Balancing Efficiency with Empathy in Customer Service

Where Is Your Contact Centre on the AI Maturity Curve?

Manual Call Tagging Wastes Time – Here’s How Teams Are Taking It Back

Case Study: Telmore Saves 400+ Hours a Month With Puzzel

Five AI Use Cases for WFM

How Conversational Intelligence Turns Conversations Into Insight – Webinar

Case Study: JYSK Achieves a CSAT Score of 4.6/5 With Puzzel

Case Study: Radisson Hotel Group Reduces AHT by 17% With Puzzel

Puzzel Launches AI-Powered Virtual Agent Suite

77% of CX Leaders Believe AI Is Crucial for Personalization

Puzzel CCO Lindum on Maximizing CCaaS Investments

Elevate AI: Unlocking the Future of Customer Experience 2024 (Event Highlights)

Navigating the Shift to Cloud Contact Centres – An Expert’s Perspective

What Not to Miss at Call & Contact Centre Expo 2024

Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

Puzzel CX Solutions Deliver 278% ROI

Puzzel Acquires Capturi to Boost AI-Powered CX

How AI Chatbots Reduce Resolution Times and Enhance CX

Puzzel to Acquire SupWiz for Enhanced AI Solutions

How to Choose the Right Workforce Management Solution for Your Business

Case Study: ESS Group Centralises Customer Support With Puzzel

Leveraging Cloud Technology for Enhanced CX in Financial Services

Making the Most of AI and Chatbots to Elevate CX

Puzzel Introduce Their New Brand

Case Study: Sutton Council Delivers on Their Promise of Effortless CX

Case Study: Lifeplus Boosts CSAT to 94.8%

Case Study: Royal Borough of Kingston Council Revolutionizes Citizen Experience

What Not to Miss at Call & Contact Centre Expo 2023

The Top 20 Webinars

What to Look for When Buying an ACD System

18 Tried and Tested Ways to Improve the Customer Experience

15 Essential Strategies to Reduce Staff Turnover

Puzzel Acquires Logicalware Customer Engagement Platform

29 Mistakes That Your Contact Centre Might Be Making

20 Contact Centre Predictions for 2020

15 Interesting Ways to Modernize Your Contact Centre

Survey Results Highlight the Truth About Agent Wellbeing

Puzzel Positioned as a Challenger in Gartner’s Magic Quadrant

Survey Report: The Truth About Agent Well-being in Contact Centres Today

Puzzel Launches Agent Assist

23 Considerations to Make Before Implementing a New Digital Channel

Which KPIs Do I Need for Contact Centre WFM?

Puzzel and SAS Extend Agreement

Complete the Survey – What Makes Your Team Tick?

Atea and Puzzel Sign Two New Agreements

Puzzel Marketplace Launches at Get Connected 2019

14 Practical Techniques to Improve Knowledge Management

19 Contact Centre Queueing Strategies

What Is Next for Workforce Management (WFM)?

Why Is Measuring Customer Satisfaction So Important?

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

CX Rockstar Takes to the Stage at Puzzel Get Connected 2019

22 Contact Centre Cost Saving Ideas

5 Point Plan for Super-Connected Customer Experience

Newstel GmbH Selects New Email Customer Service Solution

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

Get Connected 2019

Are Digital Channels Really Any Cheaper?

White Paper: Is On Screen Clutter Getting in the Way of Good CX?

Artificial Intelligence in the Contact Centre: What You Should REALLY Know

The Do’s and Don’ts of Digital Self-Service

3 Strategies to Create a Kinder Customer Experience

Is On-Screen Clutter Getting in the Way of Good Customer Service?

How to Improve Customer Experience Management (CEM)

Puzzel Receives Growth Investment

Puzzel Increases Social Media Capabilities

5 Ways to Eliminate Waste and Re-Energise Your Contact Centre

How Can I Improve the Productivity of Gen Z and Millennial Advisors?

Omnichannel – What Is an Acceptable Waiting Time?

Recorded Webinar: The Role of Chatbots in the Contact Centre

What Not to Miss at Call & Contact Centre Expo 2019

Overcoming Barriers to Five-Star Service

20 Contact Centre Objectives

How to Better Integrate Customer Service and Marketing

Are You Getting the Most From Your Technology?

White Paper: How to Overcome the Barriers to Five-Star Service

What Role Will Chatbots Play in 2020?

How to Develop a Digital Service Strategy

13 Things Every Contact Centre Advisor Needs to Know

7 Tips for Great Social Customer Service in the Cloud

7 Live Chat and Co-Browsing Tips

Why Do I Need Better Contact Centre Security?

18 Ways to Improve the Effectiveness of Your Digital Customer Service

How Do I Integrate Contact Centre Technology With My CRM System?

14 Tips to Provide a Kind Customer Experience

What Makes a Good Agent Experience?

23 Contact Centre Predictions for 2019

White Paper: 7 Ways to Motivate Staff and Improve Contact Centre Performance

11 Customer Retention Strategies

Puzzel Launches a New Application for Omnichannel Service

How to Use Psychology to Improve the Customer Experience

How Can I Make My Contact Centre Customer-Centric?

16 Top Uses for Cloud Contact Centre Technology

8 Technologies That Help to Improve Agent Productivity

Photos from the Customer Services Summit

10 Ideas for Increasing Your Understanding of the Customer

An Introduction to PCI DSS Compliance for Contact Centres

15 Common Broken Processes in Contact Centres

Why Have Humans Who Sound Like Robots?

Keep Calm and Descope… PCI Compliance for Contact Centres

14 Ideas for Providing a Memorable Customer Experience

What Do Your Customers Want and Expect?

3 Tips for Integrating Chatbots Into the Customer Journey

Why Should Contact Centres Invest in Artificial Intelligence?

How Can I Monitor Quality Across all Contact Centre Channels?

Don’t Neglect the Humans!

13 Ways Technology Can Improve Employee Engagement

Delivering an Exceptional Customer Experience – A Three Point Plan

How Can Technology Prevent Understaffing?

Puzzel Announces Speaker Line-up for Get Connected 2018

Keep Calm, It’s Only GDPR! Seven Questions to Ask Your Technology Provider

8 Top Tips to Elevate the Role of Self-Service

16 Ways to Improve Your Net Promoter Score (NPS)

Puzzel Announces New Chatbot Functionality and GDPR Readiness

Ten Strategies for Removing Unnecessary Customer Contacts

White Paper: 8 Top Tips to Make Self-Service a Success

Puzzel Celebrates Its First Birthday

16 of the Best Uses for… Voice Analytics Tools

Get Connected 2018

Email in Contact Centres: Five Reasons to Give It a Second Chance

16 Things Your Contact Centre Might Be Getting Wrong

Three Companies to Look Out for at the Call & Contact Centre Expo 2018

Recorded Webinar: Improving Quality in Live Chat and Email

8 Ways to Improve Chatbots and Boost Customer Satisfaction

10 Tips for Keeping Loyal Customers on Side

White Paper: 10 Strategies for Reducing Customer Call Volumes

White Paper: 10 Major Benefits of Systems Integration for Customer Service

Choosing the Right Robot for Your Contact Centre

12 Top Uses of Artificial Intelligence in the Contact Centre

8 Ways to Make Homeworking a Successful Option for Your Contact Centre

14 Contact Centre Challenges With Expert Solutions

White Paper: 8 Top Tips to Make Homeworking a Success

Recorded Webinar: Emerging Technologies to Engage with Consumers

Making the Most of Outbound Dialling in Contact Centres – A Two-Point Plan

Puzzel Expands Into Finland With a New Office in Helsinki

The Best Contact Centre Survey Questions to Ask

White Paper: 7 Reasons Why It Pays to Invest in Cloud-Based Technology in Contact Centres

White Paper: Getting Started With Artificial Intelligence in Your Contact Centre

White Paper – 3 Critical Issues Facing Contact Centres Today and How to Overcome Them

What Does Good Customer Service Look Like?

How Will GDPR Affect the Call Centre Industry?

How Artificial Intelligence Could Change Your Contact Centre

17 Top Tips for Multichannel Customer Service

26 Contact Centre Technology Predictions for 2018

Puzzel Included in Gartner’s Magic Quadrant

Facing up to the Scary Truth of Customer Security in Contact Centres

The Future of Humans in Contact Centres

Puzzel Ramps up Outbound Dialler Functionality

20 Things Advisors Can Do to Improve the Customer Experience

Why Should I Move My Contact Centre Into the Cloud?

Creating a Culture of Employee Engagement

White Paper: 20 Ways to Improve Employee Engagement in Contact Centres

Customer Journey Mapping – What’s All the Fuss About?

Puzzel Appoint Petr Bocek to Support European Growth Plans

Six of The Best Advisor Behaviours and How Technology Can Develop Them

Will Messaging Apps Become the Next Mainstream Channel?

White Paper: How Often Is Your Contact Centre the Cause of Inbound Customer Contacts?

Which Technologies Give the Best Return on Investment (ROI)?

How to Help the Contact Centre Become a More Valued Asset

10 Techniques to Reduce Time Spent on ID and Verification

Five Ways to Reduce Customer Effort in Contact Centres

Is Customer Service the New Sales and Marketing?

White Paper: Meeting Customer Expectations for Mobile Payments

23 Ways to Improve Long-Term Productivity in the Contact Centre

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

Insurance Company Establishes a Completely Cloud-Based Contact Centre

21 Smart Ways to Improve Webchat

White Paper: How to Reinvent Quality Management in Your Contact Centre

White Paper: Aligning Your CRM and Contact Centre Strategies

The Rise of the Multi-Skilled Agent

10 Tips to Make Webchat Work for Your Contact Centre

14 Ways to Improve Security for Customers

11 Ways to Secure More Budget for Your Contact Centre

White Paper: Intelligent Assistants, Bots and Self-Service in the Contact Centre

21 Mistakes to Avoid… Cloud Contact Centre Technology

Intelecom Establishes a New Company Puzzel

The Top Qualities for a Contact Centre Advisor

Six Practical Steps to Make Web Chat Work For You

Social Media Customer Service – Turning Customer Service on its Head

Will Robots Replace Humans in the Contact Centre?

The Truth About Self-Service, Bots and Intelligent Assistance

How Can These Four Technologies Reduce Costs in the Contact Centre?

Five Steps to Reinventing Quality Management in Contact Centres

White Paper: How To Succeed in Delivering Proactive Customer Service

Agent Empowerment – Does it Really Matter?

Why CRM Is Essential for Effective Contact Centre Engagement

White Paper: What Can Contact Centres Learn From Digital Transformation?

The Four Freedoms of Games and Gamification

11 Tips to Create and Maintain Loyal Customers

White Paper: Strategies for Designing Mobile Customer Service Experiences

Do You Have a Mobile Customer Service Strategy?

Is Your Digital Customer Service Just Skin Deep?

Gartner’s Magic Quadrant Position Intelecom as a Challenger for the Second Consecutive Year

22 Ways Technology Can…. Exceed Customer Expectations

Five Myths About Gamification

Intelecom Introduces Latest Enhancements To Its Cloud-Based Contact Centre Solution

How Do I… Manage and Schedule Multi-Skilled Agents?

Managing Average Handling Time (AHT) in Multichannel Contact Centres

Top 10 Contact Centre Software and Technology 2016 – The Results

Intelecom UK Continues Year on Year Growth

White Paper: 12 Tips for Reducing AHT Without Impacting Customer Experiences

13 Ways Technology Can… Reduce Agent Stress

Intelecom Contact Centre as a Service now available on G-Cloud 8

What is a Customer Journey Map?

Affinity Water Enhances Its Cloud-Based Contact Centre Solution From Intelecom

White Paper: 20 Quick Tips When Considering Webchat as a Service Channel

Voting Opens For Our 2016 Technology Awards

Case Study: Affinity Sutton Selects New Webchat Service

Intelecom Extends Webchat Functionality

Why Contact Centres Are Naturally Suited to “Bimodal IT”

How to Set Up a New Customer Service Centre – The Checklist

White Paper: How to Reinvent Quality Management in Your Contact Centre

Worst Mistakes to Avoid… Mapping the Customer Journey

Intelecom Adds Softphone Capability

Call Centre & Customer Services Summit 2016 – Photos

Case Study: Sweden Creates a Countrywide Contact Centre

What’s Next With… Cloud Contact Centres?

Movers and Shakers – March 2016

6 Lessons the Army Can Teach You

Get Connected 2016

White Paper: A Complete Guide to Delivering a Great Omni-Channel Customer Experience

White Paper: Guide to Channel Choice for Low Effort Customer Experience

Intelecom Sponsors Calculator

White Paper: Taking Another Look at Making IVR a Great Customer Experience

Is Your Call Routing Doing Its Job?

New Version of Intelecom Released

White Paper: The Contact Centre of Today and Tomorrow – The Latest Findings

Video and WhatsApp Channels Increase Dramatically

White Paper: A Practical Guide To Implementing Multi-Channel Customer Service

The Hidden Gems of Call Routing Software

Cloud Integration Supports Secure Outsourcing

How Do I… Make Webchat the Channel of Choice?

Winners and Losers – November 2015

White Paper: Contact Centre Homeworking – Is it time to think again?

What’s Next With… Multichannel?

2 Weeks Left to Win an Apple Watch

What’s Next With… Speech Analytics?

The Hidden Gems of Call Recording

Case Study: Help Desk Personalises Customer Experience

White Paper: Why Employee Engagement Matters to Customer Experience

White Paper: 10 Strategies for More Effective Web Chat

White Paper: Balancing Operational Efficiencies with Customer Experience

Twitter Debate – Should all Agents Handle all Channels?

White Paper: Implementing Multi-Channel Customer Service

White Paper: 7 Most Popular Myths About Cloud Contact Centres Dispelled

Only 6 Weeks Until Customer Experience Conference

Get Connected – Customer Experience Conference

Intelecom Integrates Connect

White Paper: Six Reasons to Choose a Cloud Contact Centre Solution from an Application Specialist

Movers and Shakers – September 2013

Movers and Shakers – June 2013

Movers and Shakers – January 2013

99 Ways to Change Your Contact Centre