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Poly

Discover and explore our Poly content collection, including articles, blogs, news stories, case studies, resources and more.

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The Way Ahead Tour – Strathclyde

The Way Ahead Tour – Strathclyde

The Way Ahead Tour – Leeds

The Way Ahead Tour – Leeds

Plantronics Achieves DECT Security

Plantronics Achieves DECT Security

Headset Reward Schemes Announced

Headset Reward Schemes Announced

Winners and Losers – October 2014

Winners and Losers – October 2014

Photos From Customer Contact Expo 2014

Photos From Customer Contact Expo 2014

Plantronics Announces New Headsets

Plantronics Announces New Headsets

30 Strategies for Improving Agent Productivity

30 Strategies for Improving Agent Productivity

Expo Just 4 Weeks Away

Expo Just 4 Weeks Away

The Future of Voice in the Contact Centre

The Future of Voice in the Contact Centre

“Call Centre Haiku” Competition

“Call Centre Haiku” Competition

Plantronics Gains Certification

Plantronics Gains Certification

Headset Best Practice and Maintenance

Headset Best Practice and Maintenance

Plantronics Introduce ‘Try & Return’

Plantronics Introduce ‘Try & Return’

Winners and Losers – June 2014

Winners and Losers – June 2014

Recorded Webinar: How to Reduce Background Noise in the Contact Centre

Recorded Webinar: How to Reduce Background Noise in the…

“Spot the Difference” Competition

“Spot the Difference” Competition

Headset Provider Recognised for Innovation

Headset Provider Recognised for Innovation

What to look for when buying… Contact centre headsets

What to look for when buying… Contact centre headsets

Online Event: Managing Noise in the Contact Centre

Online Event: Managing Noise in the Contact Centre

Top 10 Contact Centre Technology Awards 2014 – The Results

Top 10 Contact Centre Technology Awards 2014 – The…

Call centre veteran releases book

Call centre veteran releases book

5 Ideas From the Echo Managed Services Contact Centre

5 Ideas From the Echo Managed Services Contact Centre

White Paper: Acoustic Intelligence

White Paper: Acoustic Intelligence

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise