Plantronics Announces New Headsets

The EncorePro 500 headset series has been announced.

The series was built with front-line staff in mind by delivering a design that is ergonomically correct, durable, lightweight, and comfortable for all-day wearing.

The new range of headsets includes a dedicated over-the-head (EncorePro 510 and 520), over-the-ear (EncorePro 530) and convertible models (EncorePro 540).

The company have also announced their next-generation USB audio processors for Plantronics headsets, which allow for a more complete audio experience by providing contextual information that contact centre managers can leverage to improve their customer interactions operations.

The new family of USB Digital Audio (DA) Processors will deliver Plantronics SoundGuard to protect your employees’ hearing during acoustic shock events.

The audio processors also come with USB easy-to-operate connections and Quick Disconnect features, so your team can easily switch between workstations.

“With the rise of social media, smartphones and self-service, customer interactions are now in the public domain. Engaged and prepared customer interaction associates are vital to making every dialogue matter and end in a positive resolution,” said Philip Vanhoutte, Senior Vice President and Managing Director Europe & Africa at Plantronics. “With our new portfolio, organisations will immediately see the value of Plantronics professional audio instruments and their intelligence, which enables operations to be more effective, not to mention creating a positive experience for both the customer interactions associate and the customer.”

For more information about Plantronics, visit their website.