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Lifesize

Discover and explore our Lifesize content collection, including articles, blogs, news stories, case studies, resources and more.

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Animal Health Provider Moves Its Contact Centre to the Cloud

Animal Health Provider Moves Its Contact Centre to the…

Report: The UK Contact Centre Decision-Makers’ Guide 2016

Report: The UK Contact Centre Decision-Makers’…

Don’t Let Half Cloud Be a Half Measure

Don’t Let Half Cloud Be a Half Measure

Serenova Announces New Integrated Performance Management Solution

Serenova Announces New Integrated Performance Management…

6 Ways to Keep Your Remote Agents Productive

6 Ways to Keep Your Remote Agents Productive

Nominations Open for our 2016 Technology Awards

Nominations Open for our 2016 Technology Awards

Are You Delivering Exceptional Customer Service?

Are You Delivering Exceptional Customer Service?

Integrated App Joins the Marketplace

Integrated App Joins the Marketplace

AQA Chooses Gamma and Serenova to Futureproof Contact Centre Capabilities

AQA Chooses Gamma and Serenova to Futureproof Contact…

White Paper: 2019 Contact Centre Trends You Need to Know

White Paper: 2019 Contact Centre Trends You Need to Know

Top 5 Tips for a Better Customer Experience Infographic

Top 5 Tips for a Better Customer Experience Infographic

Voting closed in Technology Awards!

Voting closed in Technology Awards!

Serenova Partners with Fuze

Serenova Partners with Fuze

Take Part in Our Biggest Ever Contact Centre Survey!

Take Part in Our Biggest Ever Contact Centre Survey!

Last Chance to Enter 2016 Technology Awards

Last Chance to Enter 2016 Technology Awards

Datasheet: How to Improve the Agent Experience

Datasheet: How to Improve the Agent Experience

Journey Monitoring Enables Proactive Experience

Journey Monitoring Enables Proactive Experience

LiveOps Launches Integrated Solution

LiveOps Launches Integrated Solution

Serenova Names Stuart Clark as Its First Chief Information Security Officer

Serenova Names Stuart Clark as Its First Chief…

Serenova and Lifesize Announce Merger

Serenova and Lifesize Announce Merger

Serenova Announces Pascal Vincent as Chief Technology Officer

Serenova Announces Pascal Vincent as Chief Technology…

LiveOps Cloud Offers Free Trial of CxEngage

LiveOps Cloud Offers Free Trial of CxEngage

Last Chance to Benchmark Yourself Against Your Industry Peers

Last Chance to Benchmark Yourself Against Your Industry…

Serenova Names Keith Geneva as Chief Financial Officer

Serenova Names Keith Geneva as Chief Financial Officer

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise