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Lifesize

Discover and explore our Lifesize content collection, including articles, blogs, news stories, case studies, resources and more.

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Where Are We With Customer Experience Transformation?

Where Are We With Customer Experience Transformation?

Research Finds That Multi-Channel Customer Experiences Are Falling Short

Research Finds That Multi-Channel Customer Experiences…

Lifesize and Serenova Announce United Corporate Brand

Lifesize and Serenova Announce United Corporate Brand

Tapping Into the Collective Customer Subconscious

Tapping Into the Collective Customer Subconscious

Winners and Losers – September 2014

Winners and Losers – September 2014

Great Customer Service Speaks for Itself

Great Customer Service Speaks for Itself

Contact Centres Get No Respect: Make Them Strategic Business Hubs

Contact Centres Get No Respect: Make Them Strategic…

74% Prevent Front-Line Success

74% Prevent Front-Line Success

Combining AI and Video to Improve Customer Experience

Combining AI and Video to Improve Customer Experience

Roadshow comes to town

Roadshow comes to town

Only 1 Week Left to Register for Expo

Only 1 Week Left to Register for Expo

Lifesize Announces Partnership with Omilia

Lifesize Announces Partnership with Omilia

Background Noise Is Becoming Less of an Issue for Contact Centres

Background Noise Is Becoming Less of an Issue for…

Lifesize Adds New Features to Its Cloud Contact Centre Solution

Lifesize Adds New Features to Its Cloud Contact Centre…

Intelligent Routing: Your Customer’s AI Wingman

Intelligent Routing: Your Customer’s AI Wingman

Infographic: Contact Centre Complexity Hurts Your Bottom Line

Infographic: Contact Centre Complexity Hurts Your Bottom…

Boundless Upgrades its Contact Centre with LiveOps Cloud

Boundless Upgrades its Contact Centre with LiveOps Cloud

Are You Doing Enough for Your Social Customers?

Are You Doing Enough for Your Social Customers?

Personalisation Takes Centre Stage

Personalisation Takes Centre Stage

Discount Retailer Upgrades Contact Centre Telephony

Discount Retailer Upgrades Contact Centre Telephony

Serenova Acquires TelStrat

Serenova Acquires TelStrat

Merger boosts cloud solution

Merger boosts cloud solution

eLearning Solution Caters to Individual Needs

eLearning Solution Caters to Individual Needs

Serenova Named a Challenger in Gartner 2016 Magic Quadrant

Serenova Named a Challenger in Gartner 2016 Magic Quadrant

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise