Integrated App Joins the Marketplace

LiveOps for Zendesk has been made available in the Zendesk Apps Marketplace.

This application combines LiveOps’ telephony capabilities with Zendesk’s cloud-based customer service software platform.

Designed to improve agent productivity and customer engagement, the app features a variety of call management tools including:

• Intelligent skills-based inbound call routing
• Quick creation of call flow checklists
• Call-back capabilities for dropped calls
• Call transfer and conference capabilities
• Ongoing activity alerts
• Dashboards for easier tracking

Calls can be delivered to dial-able numbers globally via landlines, mobile numbers, PBX handsets and soft phones. They can also be delivered directly to a PC using a WebRTC-enabled browser running Zendesk, which can remove the need for traditional business phone systems (PBX).

“We are continually innovating to deliver the most flexible cloud-based contact center solution in the market, with a wealth of functionality and connection options,” said Vasili Triant, CEO of LiveOps. “With this new app, users can tailor the combination of these two market-leading technologies to streamline operations while improving your customers’ overall experience.”

For more information about LiveOps, visit their website.