What Does Hang Up the Phone Mean?

What Is Unscheduled Personal Leave (UPL)?

What Is Call Riding?

What Is Total Cost of Ownership (TCO)?

What Is a Customer Data Platform (CDP)?

What Is Quality of Experience (QoE)?

What Is WFM – Workforce Management?

What Is a Good Will Gesture (GWG)?

What Is CSAT?

What Is Adherence?

What Is Rapport?

What Is Utilization?

What Is Occupancy?

What Is Right First Time (RFT)?

What Is Shrinkage?

What Is DSAT ?

What Is Average Handling Time (AHT)?

What Is ACW?

What Is POC?

First Call (Contact) Resolution (FCR)

What is All Hands on Deck?

What Is Attrition?

What Is FTE?

What Is Turnaround Time (TAT)?