The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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14th July 2022
WFM or workforce management is the means of determining and providing schedules, forecasting and adherence for a workforce against historical interaction volumes and known future events.
Software systems that, depending on available modules, forecast call load, calculate staff requirements, organize schedules and track real-time performance of individuals and groups.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
