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Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: Hillarys Embarks on a Digital Transformation Journey

Case Study: Hillarys Embarks on a Digital Transformation…

Case Study: YoungMinds Upgrades Its Contact Centre Strategy

Case Study: YoungMinds Upgrades Its Contact Centre…

Case Study: Northern Ireland Water Implement a Chatbot

Case Study: Northern Ireland Water Implement a Chatbot

Case Study: MMM Healthcare Simplifies Its Contact Centre Operations

Case Study: MMM Healthcare Simplifies Its Contact Centre…

Case Study: How Poly Enabled Success in Their Virtual Contact Centre

Case Study: How Poly Enabled Success in Their Virtual…

Case Study: Akixi Supports Gamma During Remote Working Shift

Case Study: Akixi Supports Gamma During Remote Working…

Case Study: How MoneyGram Maintained CSAT During COVID-19

Case Study: How MoneyGram Maintained CSAT During COVID-19

Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics

Case Study: Bullhorn Transforms Contact Centre…

Case Study: Ecotricity Increases Schedule Adherence by 10%

Case Study: Ecotricity Increases Schedule Adherence by 10%

Case Study: How Ubisoft Engage Remote Agents

Case Study: How Ubisoft Engage Remote Agents

Case Study: AGL Moves All of Its Agents to Remote Working

Case Study: AGL Moves All of Its Agents to Remote Working

Case Study: EIMS Moves Its Global Sales Operation to Work Remotely

Case Study: EIMS Moves Its Global Sales Operation to…

Case Study – Voxpro Increases Productivity by 20%

Case Study – Voxpro Increases Productivity by 20%

Case Study – BT Safely Lowers Call Time by 8%

Case Study – BT Safely Lowers Call Time by 8%

Case Study: EE Reduce Contact Centre Attrition and Absence Levels

Case Study: EE Reduce Contact Centre Attrition and…

Case Study: Global Manufacturer Reduces Contact Centre Costs

Case Study: Global Manufacturer Reduces Contact Centre…

Case Study: Contact Centre Improves Customer Satisfaction With AI

Case Study: Contact Centre Improves Customer…

Case Study: European Tax Agency Implements a Virtual Assistant

Case Study: European Tax Agency Implements a Virtual…

Case study: Network Homes

Case study: Network Homes

Case Study: Urban Massage Integrates With Salesforce

Case Study: Urban Massage Integrates With Salesforce

Case Study: One Firm’s Steadfast Focus on the Quality of Customer Service

Case Study: One Firm’s Steadfast Focus on the Quality of…

Case Study: Real Time Resolutions

Case Study: Real Time Resolutions

Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More

Case Study: Slater Gordon Solutions Motor Improves CSat,…

Case Study: A Day in the Life of an Analytics Analyst at Simple Health

Case Study: A Day in the Life of an Analytics Analyst at…

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