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Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.
Case Study: Hillarys Embarks on a Digital Transformation…
Case Study: YoungMinds Upgrades Its Contact Centre…
Case Study: Northern Ireland Water Implement a Chatbot
Case Study: MMM Healthcare Simplifies Its Contact Centre…
Case Study: How Poly Enabled Success in Their Virtual…
Case Study: Akixi Supports Gamma During Remote Working…
Case Study: How MoneyGram Maintained CSAT During COVID-19
Case Study: Bullhorn Transforms Contact Centre…
Case Study: Ecotricity Increases Schedule Adherence by 10%
Case Study: How Ubisoft Engage Remote Agents
Case Study: AGL Moves All of Its Agents to Remote Working
Case Study: EIMS Moves Its Global Sales Operation to…
Case Study – Voxpro Increases Productivity by 20%
Case Study – BT Safely Lowers Call Time by 8%
Case Study: EE Reduce Contact Centre Attrition and…
Case Study: Global Manufacturer Reduces Contact Centre…
Case Study: Contact Centre Improves Customer…
Case Study: European Tax Agency Implements a Virtual…
Case study: Network Homes
Case Study: Urban Massage Integrates With Salesforce
Case Study: One Firm’s Steadfast Focus on the Quality of…
Case Study: Real Time Resolutions
Case Study: Slater Gordon Solutions Motor Improves CSat,…
Case Study: A Day in the Life of an Analytics Analyst at…
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