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Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Travel company boosts efficiency of its concierge service with cloud technology

Travel company boosts efficiency of its concierge…

Release of Interaction Mobilizer for Windows 8

Release of Interaction Mobilizer for Windows 8

Building society invests in new technology

Building society invests in new technology

Metric Group deploys mobile field service management solution

Metric Group deploys mobile field service management…

Recruiting the best agents: case study from Hastings Direct & ISV Group

Recruiting the best agents: case study from Hastings…

Case study: How to resolve an intermittent robotic voice

Case study: How to resolve an intermittent robotic voice

Case Study: Equity Insurance Group

Case Study: Equity Insurance Group

Insurance group invests in new call recording and quality monitoring system

Insurance group invests in new call recording and…

Case Study: HarborOne

Case Study: HarborOne

Case Study: FCS Financial

Case Study: FCS Financial

Call Recording Case Studies

Call Recording Case Studies

18 Workforce Management Case Studies

18 Workforce Management Case Studies

Speech Analytics Case Studies

Speech Analytics Case Studies

Outbound Customer Case Studies

Outbound Customer Case Studies

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