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Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: How Nottingham City Homes Moved to the Cloud

Case Study: How Nottingham City Homes Moved to the Cloud

Case Study: Webhelp Nordic Drives International Growth

Case Study: Webhelp Nordic Drives International Growth

Case Study: Which? Exceeds Monthly Net Promoter Score Targets

Case Study: Which? Exceeds Monthly Net Promoter Score…

Case Study: Carlson Rezidor Hotel Group  Personalises Its Customer Service

Case Study: Carlson Rezidor Hotel Group Personalises…

Case Study: Gaming Company Answers 90% of Chats in 10 Seconds

Case Study: Gaming Company Answers 90% of Chats in 10…

Case Study: How PhotoBox Enhanced its Customer Experience

Case Study: How PhotoBox Enhanced its Customer Experience

Case Study: GBG’s Successful Global Voice of the Customer Programme

Case Study: GBG’s Successful Global Voice of the…

Case Study: Co-op Turns Conversations Into Insights

Case Study: Co-op Turns Conversations Into Insights

Case Study: Scotts Miracle-Gro Optimise Communications in 60+ Locations

Case Study: Scotts Miracle-Gro Optimise Communications…

Case Study: Utilitywise double Net Promoter Score in Three Months

Case Study: Utilitywise double Net Promoter Score in…

Case Study: Aylesbury Vale District Council Uses AI to Lower Response Times

Case Study: Aylesbury Vale District Council Uses AI to…

Case Study: TravelBird Adopts AI to Refine Customer Service

Case Study: TravelBird Adopts AI to Refine Customer…

Case Study: How Asurion Boosted Contact Centre Efficiency

Case Study: How Asurion Boosted Contact Centre Efficiency

Case Study: KLM Royal Dutch Airlines Transforms Social Customer Service

Case Study: KLM Royal Dutch Airlines Transforms Social…

Case Study: Hastoe Housing

Case Study: Hastoe Housing

Case Study: Soha Housing

Case Study: Soha Housing

Case Study: Energy Provider Implement Intelligent Communications Solutions

Case Study: Energy Provider Implement Intelligent…

Water Utility Wanted a Very Good Rating

Water Utility Wanted a Very Good Rating

Case Study: Healthcare Organisation Implement New Contact Centre Platform

Case Study: Healthcare Organisation Implement New…

Case Study: How Ryanair Tackled the Customer Service Challenge

Case Study: How Ryanair Tackled the Customer Service…

Case Study: British Retail and Commercial Bank

Case Study: British Retail and Commercial Bank

Case Study: Technology Trust Enhances Customer Experience With NewVoiceMedia

Case Study: Technology Trust Enhances Customer…

Case Study: Robin Hood Energy

Case Study: Robin Hood Energy

Case Study: Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive

Case Study: Cargiant Revs up Customer Engagement in the…

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