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Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: How PAR Technology Uses UC Integration

Case Study: How PAR Technology Uses UC Integration

Case Study: Valda Energy’s Efficient Customer Service

Case Study: Valda Energy’s Efficient Customer…

Case Study: Littlefish Achieves 95% Satisfaction Rate

Case Study: Littlefish Achieves 95% Satisfaction Rate

Case Study: Seamless Front and Back Office

Case Study: Seamless Front and Back Office

Case Study: Fintech Firm Increases Agent Productivity by 30%

Case Study: Fintech Firm Increases Agent Productivity by…

Case Study – The Complexities of the Simple Fax

Case Study – The Complexities of the Simple Fax

Case Study: SeatGeek Improves Its Forecasting and Scheduling

Case Study: SeatGeek Improves Its Forecasting and…

Case Study: Delta Dental Washington Implement a New Knowledge Base

Case Study: Delta Dental Washington Implement a New…

Case Study: Freshly Builds New Quality Assurance Programme

Case Study: Freshly Builds New Quality Assurance Programme

Case Study: Adding WhatsApp to the Digital Channel Mix

Case Study: Adding WhatsApp to the Digital Channel Mix

Case Study: GE Healthcare Reduce Their Contact Centre Error Rate

Case Study: GE Healthcare Reduce Their Contact Centre…

Case Study: Healthcare Group Improves Its Customer Service

Case Study: Healthcare Group Improves Its Customer Service

Case Study: Supermarket Chain Deals With Huge Surge in Customer Demand

Case Study: Supermarket Chain Deals With Huge Surge in…

Case Study: Sutherland Improve Remote Performance Management

Case Study: Sutherland Improve Remote Performance…

Case Study: Moving 800 Call Centre Staff to Remote Working

Case Study: Moving 800 Call Centre Staff to Remote Working

Case Study: Enrich Increase Customer Loyalty and Sales

Case Study: Enrich Increase Customer Loyalty and Sales

Case Study: How Essilor BBGR Switched to Remote Working

Case Study: How Essilor BBGR Switched to Remote Working

Case Study: Club Med

Case Study: Club Med

Case Study: Contact Centre Reduces Training Time by 50%

Case Study: Contact Centre Reduces Training Time by 50%

Case Study: Medavie Blue Cross Decrease Call Escalations by 40%

Case Study: Medavie Blue Cross Decrease Call Escalations…

Case Study: NB Power Improve and Speed-Up Their Induction Training

Case Study: NB Power Improve and Speed-Up Their…

Case Study: Contact Centre Reduces Average Handle Time by 12%

Case Study: Contact Centre Reduces Average Handle Time…

Case Study: RFP Reducing Contact Centre Training Time by Over 90%

Case Study: RFP Reducing Contact Centre Training Time by…

Case Study: Comdata Implements a New Virtual Desktop Solution

Case Study: Comdata Implements a New Virtual Desktop…

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