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Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.
Case Study: How PAR Technology Uses UC Integration
Case Study: Valda Energy’s Efficient Customer…
Case Study: Littlefish Achieves 95% Satisfaction Rate
Case Study: Seamless Front and Back Office
Case Study: Fintech Firm Increases Agent Productivity by…
Case Study – The Complexities of the Simple Fax
Case Study: SeatGeek Improves Its Forecasting and…
Case Study: Delta Dental Washington Implement a New…
Case Study: Freshly Builds New Quality Assurance Programme
Case Study: Adding WhatsApp to the Digital Channel Mix
Case Study: GE Healthcare Reduce Their Contact Centre…
Case Study: Healthcare Group Improves Its Customer Service
Case Study: Supermarket Chain Deals With Huge Surge in…
Case Study: Sutherland Improve Remote Performance…
Case Study: Moving 800 Call Centre Staff to Remote Working
Case Study: Enrich Increase Customer Loyalty and Sales
Case Study: How Essilor BBGR Switched to Remote Working
Case Study: Club Med
Case Study: Contact Centre Reduces Training Time by 50%
Case Study: Medavie Blue Cross Decrease Call Escalations…
Case Study: NB Power Improve and Speed-Up Their…
Case Study: Contact Centre Reduces Average Handle Time…
Case Study: RFP Reducing Contact Centre Training Time by…
Case Study: Comdata Implements a New Virtual Desktop…
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