The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
22nd October 2018
Use Case: Improve ability to monitor and train new agents
Business Impact: Reduced coaching time, increased number of agents coached each week and improved average sales closing rate.
Case Study written by: CallMiner
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
Read more by Rachael Trickey
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
