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11th March 2019
Network Homes introduced a suite of Bright products to benchmark its performance metrics, monitor customer satisfaction and to understand employees.
This case study shows how insights led to exceeded CSAT targets, improvements in agent utilisation and increased employee engagement.
Case Study written by: Sabio
Click here to download the Case Study
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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