Alvaria and CallMiner Announce a Strategic Partnership

Alvaria has announced a strategic partnership with CallMiner to integrate AI-powered conversation intelligence into its contact centre solutions.

The collaboration aims to help joint customers enhance customer experience, improve compliance, and gain deeper insights into customer behaviour across channels.

Michael Judd, CEO of Alvaria, said, “We are thrilled to expand our partnership with CallMiner, collectively bringing next-generation AI capabilities to our joint customers.

Our strengthened integration empowers organizations to harness deep insights from every interaction, fuelling both compliance adherence and personalized customer engagement.

Our shared vision is to help enterprises transform their contact centres into growth engines that deliver remarkable customer experiences.”

By combining Alvaria’s compliance-driven engagement tools with CallMiner’s analytics and AI capabilities, the partnership enables more efficient agent workflows, personalized customer outreach, and scalable architecture designed for evolving enterprise needs.

Benedetto A. Miele, Chief Revenue Officer at CallMiner, concluded, “By empowering organizations to ingest data from Alvaria directly into the CallMiner platform, we’re enabling contact centre leaders to make data-driven decisions faster, reduce costs, and deliver more personalized, proactive customer engagement.

Further, CallMiner AI Assist and other AI capabilities ensure users can get to these outcomes quicker and easier than ever before. Together, Alvaria and CallMiner are helping global organizations embrace innovation, compliance, security, and enterprise-wide improvement.”

Reviewed by: Rachael Trickey