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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
New Research Reveals 51% of U.S. Small Businesses Use AI
Sprinklr Launches New AI-Driven Capabilities
Content Guru Expands Presence in US Credit Union Sector
Talkdesk Expands Microsoft Partnership With New…
What Not to Miss at Customer Engagement Summit 2025
What Not to Miss at CCW Europe Summit 2025
Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS
ISG’s 2025 Buyers Guide for Contact Centers
Crescendo to Exceed $100M Annual Recurring Revenue by…
8×8 Launches Omni Shield Self-Service to Tackle SMS…
Deepdesk Recognized for AI Innovation at Microsoft…
AI Call Centres Slash Wait Times by 50%
Route 101 Implements Amazon Connect for The Revel…
Aspect and Aptiva Join Forces to Modernize Contact Centres
Content Guru Expands European Presence With New Athens…
New Report Finds 96% of CX Leaders Prioritize AI
Five9 and ServiceNow’s Partnership Delivers…
Sabio Drives Contact Centre Gains for ESP Group
Calabrio Launches Its Workforce Intelligence Solution at…
Content Guru Exemplary Vendor in Six ISG Reports
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Gartner Releases Magic Quadrant for CCaaS 2025
Genesys Launches Advanced Agentic AI at Xperience 2025
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