Sprinklr Shines in ISG Software Rankings

Sprinklr was named an Exemplary Vendor in ISG’s Contact Center Advanced Buyers Guide, which evaluates software for advanced contact centres.

The report ranks Sprinklr as a leader in the “Capability” category and highlights its strong performance in customer experience and product adaptability, thanks to its out-of-the-box integrations.

ISG assessed 34 software providers across categories like adaptability, reliability, and usability, as well as customer experience factors such as return on investment.

“Many enterprises are bypassing traditional call handling in favour of sophisticated contact centre applications that meet customers in the channel of their choice,” said Keith Dawson, Director of Research, Customer Experience, ISG Software Research.

“Sprinklr meets the needs of enterprises that want to replace their traditional call centre systems and are taking the opportunity to evaluate newer, more advanced platforms whose routing decisions are based on customer experience factors, rather than network conditions.”

“Customer service is essential for every large enterprise brand, but real transformation requires innovation. This recognition highlights our unique strengths in AI and data analytics which empowers companies to improve their agent and customer experiences,” said Sprinklr Founder and Co-CEO, Ragy Thomas.

Reviewed by: Rachael Trickey