The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Talkdesk Partners With Claro Enterprise Solutions
Puzzel Launches Agent Assist
NICE Adds AI-Based Analytics to Its Performance…
Vacasa Delivers Vacation Rental Experiences With 8X8
Interview with Technical Solutions Architects About…
eGain Reimagines Omnichannel Customer Engagement with…
Research Reveals What’s Holding Back Your…
Jabra Q4 Cashback Promotion
New Digital Platform for AXA
The Growth of ZOOM as a Contact Centre Technology Provider
Enghouse Interactive to Showcase Omnichannel Contact…
Survey – Shaping the Contact Centre Speech…
Webinar: POWERFUL New Approaches to Improving Customer…
RingCentral in Strategic Partnership With Avaya
Puzzel and SAS Extend Agreement
8×8 Expands Partnership With Opus
Talkdesk Receives 2019 Contact Centre Technology Award
Study Shows That AI Speeds Up the Resolution of Customer…
Complete the Survey – What Makes Your Team Tick?
5 Reasons to Proactively Monitor and Test Your Calls…
CX Platforms Ensure Banks Meet the Needs of Vulnerable…
8×8 Powers One-Click Video Collaboration
Shortlist Announced for First Ever CCW Europe Awards
Lowell Move to a Cloud Contact Centre Platform
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?