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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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HSJ Partnership Awards 2022

HSJ Partnership Awards 2022

Businesses Facing More NLP Challenges Than Expected

Businesses Facing More NLP Challenges Than Expected

Welsh Water Turns on the Tap With 8×8 CPaaS

Welsh Water Turns on the Tap With 8×8 CPaaS

Sprinklr Redefines Customer Feedback Management

Sprinklr Redefines Customer Feedback Management

Spearline Ranked Again in Fast 50 Awards

Spearline Ranked Again in Fast 50 Awards

Resilient Operations Partner With QStory

Resilient Operations Partner With QStory

Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry

Sabio’s Wellbeing Companion Now Available on the…

Award-Winning Solution Reduces Risk of Reputational Damage

Award-Winning Solution Reduces Risk of Reputational Damage

Virsae and Hammer Announce CX Assurance Capabilities

Virsae and Hammer Announce CX Assurance Capabilities

Sabio Unveils New Interaction Analytics Solution

Sabio Unveils New Interaction Analytics Solution

Zoom Celebrates its Fourth Consecutive Time in the Leaders Quadrant

Zoom Celebrates its Fourth Consecutive Time in the…

Calabrio Announce CX Partnership Down Under

Calabrio Announce CX Partnership Down Under

Centrical Unveils Employee Performance Experience

Centrical Unveils Employee Performance Experience

Talkmap Announces Talkdiscovery Version 8.0

Talkmap Announces Talkdiscovery Version 8.0

Lake Ridge Bank Modernizes Customer Engagement with 8×8

Lake Ridge Bank Modernizes Customer Engagement with…

Talkdesk Earns TrustRadius 2023 Best of Awards

Talkdesk Earns TrustRadius 2023 Best of Awards

NECCA Appoints a New Head Judge

NECCA Appoints a New Head Judge

QStory Recognized in UKII Intelligence Report

QStory Recognized in UKII Intelligence Report

Brands Risk Excluding Older People From Services and Support

Brands Risk Excluding Older People From Services and…

Execs In The Know Enhances User Experience

Execs In The Know Enhances User Experience

Infobip Introduces Signals

Infobip Introduces Signals

Talkdesk to Showcase Efficiency With Generative AI at Gartner Symposium

Talkdesk to Showcase Efficiency With Generative AI at…

8×8 Continues to Be Recognised for Innovation

8×8 Continues to Be Recognised for Innovation

Fusion Connect Unveils CCaaS Professional

Fusion Connect Unveils CCaaS Professional

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise