The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Talkdesk Secures #8 Spot in the 2023 Forbes Cloud 100 List
Execs In The Know Releases the 2023 CX Leaders Trends…
Talkdesk Launches Retail Solution
Talkdesk Extends Healthcare AI and Integration…
Cincinnati Emergency Communication Centre Leverages NICE…
Talkdesk and Cognizant Team Up to Accelerate AI-Powered CX
Alvaria Latin America Growth
Centrical Recognized as a Global Leader in Sales…
Genesys Named Leader for Customer Engagement Platforms
New Salesforce Solution Helps Agents Resolve Cases Faster
HSJ Partnership Awards 2022
16 Learnings for Navigating the Technology Landscape
NICE ContactEngine Receives Digital Transformation Honors
Assist Digital Joins Five9 Partner Network
CCMA Celebrates 30 Years With Pearls of Wisdom Campaign
Wellbeing Triumph… Sabio Shortlisted for Health…
Case Study: Convera Transforms Employee Engagement with…
Calabrio’s OpenAI Integrations Accelerate Efficiency and…
CXone Launches as EU Sovereign Cloud CX Platform
Genesys Empowers Charities With Cloud Contact Centre Tech
Talkdesk Announces 2023 CX Innovators Award Winners
Case Study: Ratioparts Scales Up Outbound Revenue With…
EvaluAgent’s QA Maturity Tool
IrisCX Revolutionizes Customer Service with Session Score
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?