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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Uniphore Podcast: Agent Enablement Before Automation
NICE Named Exemplary Leader for Agent Management
Talkdesk Launches Retail Solution
‘Ease of Use’ Has Just Become Easier
Scorebuddy Named a Leader in Quality Assurance
Enghouse Interactive Hosting Two Free Webinars
Survey Shows Major Disconnect Between CX and Customers
Improved Reachability With Diabolocom’s AMD
86% of Consumers Want Retailers to Make AI More Diverse,…
Jabra+ for Admins Paves the Way for Future Experiences
AI Access Given to Tens of Thousands of BigCommerce…
MaxContact and TForge Announce Strategic Partnership
EvaluAgent’s QA Maturity Tool
Jackson Lewis Turns to 8×8 XCaaS
Kubota Tractor Corporation Chooses 8×8 XCaaS
8×8 Intelligent Customer Assistant Drives CX…
8×8 Receives 38 Winter 2024 G2 Awards
Sprinklr Named Strong Performer in Conversational AI
Case Study: Clearwater Achieves 98% Answer Rate With…
Interview with Seb Reeve, Microsoft
Calabrio Awarded Workforce Innovation of the Year
Twilio and Frame AI Announce Partnership
Giving You Real Accountability and Visibility
Get Faster, More Secure Logins With SAML SSO for Assembled
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise