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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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LSU Athletics Transforms Social Media Strategy with Sprinklr

LSU Athletics Transforms Social Media Strategy with…

ScS Group Plc Achieves Improvement in Advisor Productivity

ScS Group Plc Achieves Improvement in Advisor Productivity

Poly and Pexip Unite

Poly and Pexip Unite

Sabio Group Secures Aramis Group’s Aramisauto

Sabio Group Secures Aramis Group’s Aramisauto

Journey.ai Expands Suite on the Five9 CX Marketplace

Journey.ai Expands Suite on the Five9 CX Marketplace

Club Med Expands NICE CXone to Improve Operational Efficiencies

Club Med Expands NICE CXone to Improve Operational…

Genesys Cloud Achieves StateRAMP Authorization

Genesys Cloud Achieves StateRAMP Authorization

CCMA Celebrates 30 Years With Pearls of Wisdom Campaign

CCMA Celebrates 30 Years With Pearls of Wisdom Campaign

Swisscom and Genesys Team Up For Next-Gen CX and Sustainability

Swisscom and Genesys Team Up For Next-Gen CX and…

Enghouse and Voxtron Collaborate to Enhance CX

Enghouse and Voxtron Collaborate to Enhance CX

Talkdesk Unveils New GenAI Capabilities to Eliminate Bad CX

Talkdesk Unveils New GenAI Capabilities to Eliminate Bad…

Odigo Partners With PCI Pal to Provide Secure Payments

Odigo Partners With PCI Pal to Provide Secure Payments

Execs In The Know & Conduent Release New CX Research Report

Execs In The Know & Conduent Release New CX…

Engage Hub and MaxContact Partner

Engage Hub and MaxContact Partner

Upland Revolutionizes Knowledge Management

Upland Revolutionizes Knowledge Management

Benenden Health Transforms Experience for Over 860,000 Members

Benenden Health Transforms Experience for Over 860,000…

Sprinklr Adds BT Group to Customer Portfolio

Sprinklr Adds BT Group to Customer Portfolio

CallMiner Launches the CallMiner App Marketplace

CallMiner Launches the CallMiner App Marketplace

NICE CXone Gets Top Honours for Contact Centre Platforms

NICE CXone Gets Top Honours for Contact Centre Platforms

Announcing Our Latest AI Innovations

Announcing Our Latest AI Innovations

Playvox and Natterbox Join Forces

Playvox and Natterbox Join Forces

Evaluagent Becomes a Gold Partner of the Get Out of Wrap Podcast

Evaluagent Becomes a Gold Partner of the Get Out of Wrap…

Vonage Chief HR Officer Wins Award

Vonage Chief HR Officer Wins Award

Survey Shows Major Disconnect Between CX and Customers

Survey Shows Major Disconnect Between CX and Customers

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise