Invoca Launches Conversation Intelligence AI Innovations

Talkdesk Unveils New GenAI Capabilities to Eliminate Bad…

“Exceeding UK Customer Expectations 2024-25” – 5…

Interview with Seb Reeve, Microsoft

Talkdesk Announces Sponsorship of CCW Las Vegas 2024

Case Study: ECSI Achieves 68% Containment with NICE

Agent Empowerment Takes Centre Stage With QStory’s Agent…

Sabio Group Launches CX Realities 2023

New Research Suggests Consumer Confidence Is Recovering

Genesys Ranked Leader in Frost Radar 2023 Report

Introducing the New Customer Service Podcast From Playvox

Women in CX Hosts First US Conference

Genesys Awarded Two 2023 Global AWS Partner Awards

‘Ease of Use’ Has Just Become Easier

CallMiner Named Automation Solution of the Year

Journey.ai Expands Suite on the Five9 CX Marketplace

Case Study: Seasalt Achieves a 100% Rise in Evaluations

Case Study: UK Power Networks Support Vulnerable Customers

Case Study: Prvidr Cuts Average Speed of Answer by 50%…

NICE Surpasses Milestone of 1 Million Agents on CXone

Report Reveals Challenges With Employee Turnover

Resilient Operations Partner With QStory

Female Recruiters Recognised in UK’s Top 50 CX Stars

MaxContact Top the Northern Tech Awards