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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Talkdesk Launch a New Job Platform for Contact Centre…
Talkdesk Included in 2020 List of Best Software Companies
PCI DSS-Compliant Card Payment Services Launched for…
Two-Thirds of Adults Have Experienced “Phone…
Natterbox Accelerate Global Expansion
RAM Tracking Avoids Disruption During COVID-19 Crisis
Tandem Bank Strengthens Its Customer Service Operations
Doctolib Creates Innovative Telehealth Service
Nuance Introduces AI That Eliminates Putting Customers…
Funlab Enhances Its Customer Service Offering
CitNOW Moves to the Cloud
Crunch Transforms Its Business Communications
Coronavirus: Jacada Offers Easy-to-Launch Automation…
Healthcare Company Moves Thousands of Seats to the Cloud
COVID-19: NICE Reports a Surge in Self-Service…
Genesys Help Organizations Move to the Cloud in 48 Hours
RingCentral Release New Video Platform
Vonage Launches New Cloud Security Capabilities
Enghouse Interactive Announce New Integrations With MS…
Freshworks Launches Freshsuccess
Leading Through Crisis in a Human Way – The…
IT Naturally Moves to the Cloud in Just Five Days
Poly Launches New Bluetooth Headset Solution
Jabra Announces Its New Evolve2 Headset Range
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