The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Sub Category
Subject
Jabra Teams Up with Zoom to Offer a Fully Immersive…
Angry Customers Using Profanity Are on the Rise
Talkdesk Partners With Claro Enterprise Solutions
Puzzel Launches Agent Assist
NICE Adds AI-Based Analytics to Its Performance…
Vacasa Delivers Vacation Rental Experiences With 8X8
Interview with Technical Solutions Architects About…
eGain Reimagines Omnichannel Customer Engagement with…
Research Reveals What’s Holding Back Your…
Jabra Q4 Cashback Promotion
New Digital Platform for AXA
The Growth of ZOOM as a Contact Centre Technology Provider
Enghouse Interactive to Showcase Omnichannel Contact…
Survey – Shaping the Contact Centre Speech…
Webinar: POWERFUL New Approaches to Improving Customer…
RingCentral in Strategic Partnership With Avaya
Puzzel and SAS Extend Agreement
8×8 Expands Partnership With Opus
Talkdesk Receives 2019 Contact Centre Technology Award
Study Shows That AI Speeds Up the Resolution of Customer…
Complete the Survey – What Makes Your Team Tick?
5 Reasons to Proactively Monitor and Test Your Calls…
CX Platforms Ensure Banks Meet the Needs of Vulnerable…
8×8 Powers One-Click Video Collaboration
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What are you interested in?
How to Deal with That Awkward Agent
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8×8 Enters a Strategic Partnership With ULAP
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Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise