The Largest Online Community for Contact Centre Professionals
Home » Industry News » Page 22
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: NHS Onboarded 20K Agents in Under a Month…
Hoist Finance Wins Accolade at the European Contact…
NICE Integrate Their IVR With Artificial Intelligence
NICE CXone Accelerates CX Digital Transformation
Genesys Named as Visionary in Gartner Magic Quadrant
Case Study: AGL Moves All of Its Agents to Remote Working
Case Study: Auto Trader Saves £70,000 Annually on…
Complete the Survey – What Makes Your Team Tick?
HP | Poly Introduces New Voice Solutions for Microsoft…
Calabrio Unveils New Workforce Engagement Management Suite
5 Reasons to Proactively Monitor and Test Your Calls…
RingCentral and Atos Expand Partnership
Poly’s Story: Moving to Remote Working
Vonage Named ‘Leader’ in Worldwide Vendor…
Genesys Unveil New Contact Centre Multicloud Architecture
Case Study: DSC Enhances Service Operations With Odigo
EvaluAgent Release Real-Time Notifications
NICE Announces Global Robotics User Community
Puzzel Positioned as a Challenger in Gartner’s…
Change at the Top of the CCMA
Travel Agent Implements New Cloud Contact Centre Solution
Business Systems Acquires acrinax
Five9 Launches Service Cloud Voice Partner Telephony
NICE Unveil New Predictive Routing Approach
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?