The Largest Online Community for Contact Centre Professionals
Home » Industry News » Page 23
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Avaya Discuss New Koopid Partership
Rotherham Metropolitan Borough Council Deploys 8×8…
8×8 Announces Partnership with Workair
Sabio’s Disrupt ‘22 Brings Back the Live Event Feel-Good…
Akixi Wins Best Analytics Platform Award
How Can watchRTC Improve Your WebRTC Service Operations?
Fujitsu Implement New Contact Centre Solutions
New Platforms Announced at Opentalk 2021
Awards Celebrates the Best in the Business
Akixi Launches Integration With Webex Calling
NICE Selected by Scope to Deliver Frictionless CX
Case Study: NHS Foundation Trust Achieve 12% Call…
IPI Strengthens Voice Biometric Capabilities Through…
H&R Block Implement an Artificial Intelligence…
Diabolocom Supports Onepark’s International Growth
NICE inContact CXone Receives Perfect Scores in New DMG…
Building Society Turns to the Cloud
Talkdesk Is Named to the 2020 Forbes Cloud 100
Case Study: Herschend Decreases AHT by 12% With UJET
NICE Introduce New Work From Home Contact Centre Solution
Dermalogica Selects 8×8 to Power Its Customer…
Talkdesk Wins 2021 Excellence in Customer Service Award
NICE Expands Its Global Reach With Bell Canada
8×8 Recognized as a Leader for the Eleventh Year in…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?