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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Content Guru Adds Integration to storm Platform

Content Guru Adds Integration to storm Platform

Sprinklr Integrates AI+ Platform with Google Cloud’s Vertex

Sprinklr Integrates AI+ Platform with Google…

Merkle Launches Global Accelerator for Salesforce Commerce Cloud

Merkle Launches Global Accelerator for Salesforce…

Infobip Launches Click-to-Chat Ad Analytics

Infobip Launches Click-to-Chat Ad Analytics

NICE ContactEngine Receives Digital Transformation Honors

NICE ContactEngine Receives Digital Transformation Honors

Genesys and Salesforce Launch AI-Powered Solution

Genesys and Salesforce Launch AI-Powered Solution

Sabio Group Strengthens Leadership Position

Sabio Group Strengthens Leadership Position

Operata Announces Grandioso Release

Operata Announces Grandioso Release

Uniphore Recognized in Eleven Gartner Hype Cycle Reports

Uniphore Recognized in Eleven Gartner Hype Cycle Reports

Case Study: Angi Drives Cost Savings

Case Study: Angi Drives Cost Savings

8×8 Launches New SMS Fraud Prevention Communication API

8×8 Launches New SMS Fraud Prevention Communication…

Case Study: CLICKD Solutions Improves QA

Case Study: CLICKD Solutions Improves QA

8×8 Expands AI Self-Service Capabilities

8×8 Expands AI Self-Service Capabilities

Five9 Advances in ServiceNow’s Build Partner Program

Five9 Advances in ServiceNow’s Build Partner Program

NICE Recognizes Top EMEA and APAC Innovators

NICE Recognizes Top EMEA and APAC Innovators

Introducing SmartView Custom Dashboards

Introducing SmartView Custom Dashboards

Playvox and Natterbox Join Forces

Playvox and Natterbox Join Forces

Uniphore Share Their Latest Podcast Episode

Uniphore Share Their Latest Podcast Episode

NICE Named a CCaaS Leader In Frost & Sullivan Report

NICE Named a CCaaS Leader In Frost & Sullivan Report

Twilio Announces CustomerAI Solutions

Twilio Announces CustomerAI Solutions

NICE Receives “AI Solution of the Year” Award

NICE Receives “AI Solution of the Year” Award

Enterprise AI Is Here. And It’s Remarkably Human.

Enterprise AI Is Here. And It’s Remarkably Human.

Get Faster, More Secure Logins With SAML SSO for Assembled

Get Faster, More Secure Logins With SAML SSO for Assembled

NICE Enlighten XO Receives 2023 “Disruptive Technology of the Year” Award

NICE Enlighten XO Receives 2023 “Disruptive Technology…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise