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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Sub Category
Subject
Council Moves Entire Contact Centre to the Cloud for…
Only 52% of Consumers Feel They’re Treated With Empathy
Case Study: Wowcher Meets 90% Call Answer Rate in 30…
Two-Thirds of Brits Frustrated at Long Customer Service…
Case Study: BenefitMall Boosts Their NPS Score With…
Case Study: Bergfreunde Reduces AHT by 30 Seconds With…
8×8 Positioned as a Leader for the Eighth…
RingCentral Announces Enhancements to Microsoft Teams…
Sabio Partners With UCL School of Management
Rostrvm Solutions Now Part of IMImobile
Coronavirus Impacts International Telecoms in China and…
M247 Partners with CCaaS Provider Talkdesk
Case Study: How SupportZebra Helped a Health Brand…
Hotelbeds Selects Vonage’s NewVoiceMedia Contact Centre…
8×8, Poly and ScanSource Team Up to Create a Cloud…
NICE CXone Wins UK National Innovation Award
Genesys Reveals Investment in CX Strategies Needed From…
RingCentral Announces Whiteboard for RingCentral Rooms
Business Leaders Are Lacking a Strategic Approach to…
RingCentral Announces Cloud PBX for Microsoft Teams
Case Study: Stadtwerke Hamm Reduce Call Volumes With…
Case Study: Smartcat Cuts Booking Costs by 70% With…
Calabrio Named as a Visionary in the Gartner Magic…
SITA Improves Customer Experience for Air Passengers…
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
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Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise