LISTEN UK 2025

Could your contact centre benefit from being in the cloud?

Firstsource to open new contact centres in Belfast and…

43% of US contact centres now offer web chat

One Third of Contact Centres Measure a Net Promoter Score

Mistakes happen – now learn from them

New quality monitoring tool launched for contact centres

Service delivery can increase customer advocacy

15 Self-Service Mistakes Guaranteed to Drive Your…

Lack of voice training sees one in four call centre…

Top honours for Tesco Customer Service Centre staff

White Paper: A Quick Guide to an Omnichannel Contact…

Analysis Helps Control Absenteeism

CX Summit EMEA 2025

UK mobile phone users still prefer the contact centre

Lunch Buddies

The Rising Tide Lifts All Boats: A Customer Service Story

Predictive dialler improves telemarketing efficiency

Serco aquires Vertex Public Sector Ltd

Insurance contact centre presents charity with over…

Only 38% of Contact Centres Have a Webchat Channel

Hold skip-level meetings

Strengths and Weaknesses

Student saves call centre £65,000 in training costs