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16th August 2016
A simple technique to ensure lunchtime cover in a contact centre is to set up a lunch buddy system. This is where two people team up and decide how to cover the lunch period. Only one of them can be away from the phones at a time.
This is self-managing and can make sure that you have coverage for the lunch period to keep the service levels up. It can also help adherence.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
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