The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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2nd January 2013
Skip-level meetings are a great way for call centre agents to interact with managers two levels above them, without their team manager present.
It is a good opportunity for a senior manager to find out what is happening at grass-roots levels. They can also help your agents to feel they are being listened to.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
