Case Study: Shop Direct Group

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Tone of Voice Has a Big Impact on Service – 99% of…

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People Will Stay With Your Company If They Have a Career

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Fuel retailer increases customer satisfaction and loyalty

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Forget the Breakout Room… You Need a Chill-Out Area

Happy People Sell: Nev releases a book

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Simplify the Words You Use in Emails and Webchats

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Measuring customer satisfaction at the agent level

Insurance company launches new multi-channel contact…

The effect of the omnichannel consumer on customer service

Successfully mapping the customer journey

Proactive Customer Service is the Key to Boost Customer…