Solving Real Business Challenges with AI-Powered Contact Center Analytics – Webinar

Date: 21 May 2025, 9:00 AM CT / 3:00 PM BST

Location: Virtual

Contact centers are at the heart of customer experience but managing them effectively comes with significant challenges – from ensuring service quality to optimizing agent performance and uncovering customer insights. The key to overcoming these obstacles? AI-powered analytics.

Join Calabrio for this insightful webinar, “Solving Real Business Challenges with AI-Powered Contact Center Analytics,” where they’ll explore how AI-driven insights can help organizations address real-world business challenges and drive meaningful improvements.

What You’ll Learn:

• Uncover Actionable Insights: Discover how AI analyzes customer interactions to identify trends, sentiment, and opportunities for improvement.
• Enhance Service Quality: Learn how AI automates quality monitoring to ensure unbiased, data-driven evaluations and consistent customer experiences.
• Optimize Agent Performance: Explore how AI-driven recommendations can improve agent effectiveness, reduce burnout, and increase job satisfaction.
• Address Emerging Challenges Proactively: See how AI helps organizations spot potential issues before they escalate, enabling faster, smarter decision-making.

Whether you’re a contact center leader, customer experience strategist, or technology innovator, this session will provide practical strategies to leverage AI-powered analytics for better business outcomes.

Reviewed by: Robyn Coppell