The Largest Online Community for Contact Centre Professionals
16th April 2025
Written by CX Live
Date: 19 – 20 August 2025
Location: ParkRoyal Collection Kuala Lumpur, Malaysia
Re-imagining the future of customer contact through expeditious, omnichannel and personalised service
Author CX Live
A selection of articles from contact centre industry experts
Reviewed by: Robyn Coppell
What is Sentiment Analysis, and How Can it Improve CX?
CX in Healthcare – How to Improve Patient Satisfaction
CX Automation in B2B SaaS Starts With a Data Cloud
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?