The Worlds Largest Contact Centre Online Community
16th April 2025
Written by CX Live
Date: 19 – 20 August 2025
Location: ParkRoyal Collection Kuala Lumpur, Malaysia
Re-imagining the future of customer contact through expeditious, omnichannel and personalised service
Author CX Live
A selection of articles from contact centre industry experts
Reviewed by: Robyn Coppell
What is Sentiment Analysis, and How Can it Improve CX?
CX in Healthcare – How to Improve Patient Satisfaction
CX Automation in B2B SaaS Starts With a Data Cloud
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
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What’s Really Compromising Empathy in Customer Service?
How to Thrive Through Seasonal Peaks
Stop Driving Up Your Sickness Levels!
8×8 Enters a Strategic Partnership With ULAP
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar