Mobile operator to move to the cloud

One in 25 Contact Centres Have Over 400 Agents Who Make…

Wanted: call centres to help break world record

Spot the difference 2013 – competition winners

P&Q Challenge Workshops

Call Centre & Customer Services Summit

Call Centre Conference

Breakfast meeting: How do you reduce cost and increase…

UK Customer Experience Conference

Interactive Intelligence Web Event “Delivering Social…

P&Q Workshop – 24 July

2013 Customer Strategy & Planning Conference

P&Q Workshop – 31 July

Noble Exchange Seminars – ‘Increasing Contact…

UK National Contact Centre Conference

Contact centres hesitant about role of social media…

NICE Positioned in Leaders Quadrant

Winners and Losers – January 2013

New report sets customer engagement landscape for coming…

Nominations open for 2013 CCMA Awards

Moving company deploys all-in-one IP communications…

Most Contact Centres have answer machine detection (AMD)…

Call centre helps train jobseekers

Call Centre & Customer Services Summit September