Breakfast meeting: How do you reduce cost and increase customer retention simultaneously?

April 25, 2013, Tower 42, 24th Floor, London, 8am – 10 am

THE DETAILS:
On the Agenda:

• I’ll  give you the answers , what are the questions ?

An interactive session with Contactcentres.com MD Ian Munro
Acknowledged  as one of the UK’s leading independent operational contact centre specialists.  Ian has over 20 years experience of helping blue chip organisations transform existing contact centres while delivering improved performance, service delivery and reduced costs.

• The HR Impact – Optimising performance and retaining talent

Laura Hawes MD Orion Business Solutions
In a career spanning more than 30 years, Laura has held senior HR, Operational and Customer Service Executive positions across three industries working for British Airways, Securicor and Fidelity Investments; holding Board Level positions in the latter two.

• Exalead OneCall – A real contact centre breakthrough solution

Discover how transforming big data customer interactions equals profitable business growth, George Voutes, Brand User Experience & Offer Portfolio VP, Dassault Systèmes EXALEAD
Previously,  Product Management Director at GTECH Technologies, George has over 20 years of experience in sales, marketing and engineering across many industries, and in both large and start-up sized companies. He earned his Master of Science degree in Information Systems Management from the Stevens Institute of Technology – U.S.A.

• Q & A panel

We look forward  to meeting you at what promises to be a lively and informative morning.

THE ORGANISERS: EXALEAD

THE WEBLINK: click here to register