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Archived Content

A selection of stories from the archives of call centre helper

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White Paper: Agent Empowerment – Replacing CSat Pressures With AI

White Paper: Agent Empowerment – Replacing CSat…

RingCentral Joins Forces with Westcon

RingCentral Joins Forces with Westcon

PlanCon 2019

PlanCon 2019

RingCentral Earns Approval for G-Cloud 11

RingCentral Earns Approval for G-Cloud 11

Interactions Brings its Conversational AI to Food Services

Interactions Brings its Conversational AI to Food Services

Applied Customer Experience (Evening Course – 10 weeks)

Applied Customer Experience (Evening Course – 10…

Gant Travel Reduces Costs With New Customer Experience Platform

Gant Travel Reduces Costs With New Customer Experience…

White Paper: How Technology Is Transforming the Role of the Agent

White Paper: How Technology Is Transforming the Role of…

White Paper: 3 Customer Experience Mistakes You’ll Never Make Again

White Paper: 3 Customer Experience Mistakes You’ll Never…

Vonage Win 2019 CRM Excellence Award

Vonage Win 2019 CRM Excellence Award

UK Employees Embrace AI In the Workplace, But Want More Training

UK Employees Embrace AI In the Workplace, But Want More…

Six Years on: Taking Stock of G-Cloud 11

Six Years on: Taking Stock of G-Cloud 11

Blackfinch Ventures Invests in AI-based Text Analytics Start-up

Blackfinch Ventures Invests in AI-based Text Analytics…

Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? (2019 Edition)

Survey Report: Is Your Contact Centre Delivering…

Get Connected! The National Conferences 2019

Get Connected! The National Conferences 2019

eBook: If Your Contact Center Uses Spreadsheets, Read This

eBook: If Your Contact Center Uses Spreadsheets, Read This

CXS | Customer Experience Summit London, UK

CXS | Customer Experience Summit London, UK

Guide: 3 Strategies to Deliver a Connected Customer Experience

Guide: 3 Strategies to Deliver a Connected Customer…

White Paper: Cloud Contact Centre Success Strategies 2019

White Paper: Cloud Contact Centre Success Strategies 2019

White Paper: Delivering Customer Service with Cloud-Based Contact Centres

White Paper: Delivering Customer Service with…

Demonstration of the Genesys Pure Cloud

Demonstration of the Genesys Pure Cloud

NICE inContact Announces New Innovations for Customer Service

NICE inContact Announces New Innovations for Customer…

Talkdesk Boost – Speed Up Your Digtial Transformation

Talkdesk Boost – Speed Up Your Digtial…

The Contact Centre Podcast – Coming Soon!

The Contact Centre Podcast – Coming Soon!

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise