The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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8th July 2019
Organizations are reliant on contact centre performance to meet targets, achieve KPIs and fulfil corporate objectives. So, it’s crucial to get contact centre strategy right.
This paper considers the benefits of cloud-based technology and how it is essential to the success of the contact centre strategy.
White Paper written by: Foehn
Click here to download your copy of the White Paper
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
