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Discover and explore our Zoom content collection, including articles, blogs, news stories, case studies, resources and more.

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Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Zoom Partners with Google to Power Next-Gen AI Tools

Zoom Partners with Google to Power Next-Gen AI Tools

Contact Centre Show Asia 2025

Contact Centre Show Asia 2025

Customer Experience Live Show Asia 2025

Customer Experience Live Show Asia 2025

2024 Survey Report: What Contact Centres Are Doing Right Now

2024 Survey Report: What Contact Centres Are Doing Right…

What Not to Miss at Customer Contact Week Las Vegas 2025

What Not to Miss at Customer Contact Week Las Vegas 2025

Zoom Introduces New Features Across its Workplace Platform

Zoom Introduces New Features Across its Workplace Platform

Best Practice for Contact Centre Innovation

Best Practice for Contact Centre Innovation

What Not to Miss at Enterprise Connect 2025

What Not to Miss at Enterprise Connect 2025

What Not to Miss at CCW Berlin 2025

What Not to Miss at CCW Berlin 2025

Our Top Webinars of 2024

Our Top Webinars of 2024

The Future of Healthcare – 5 Innovative Solutions in Action

The Future of Healthcare – 5 Innovative Solutions in…

What is Omnichannel Customer Service?

What is Omnichannel Customer Service?

5 Steps to Greatness With Contact Centre AI

5 Steps to Greatness With Contact Centre AI

Customer Experience & Contact Center Forum – UK

Customer Experience & Contact Center Forum – UK

Zoom Secures Largest-Ever Contact Centre Deal

Zoom Secures Largest-Ever Contact Centre Deal

Zoom’s EMEA CX Vision: Expectations, Efficiency, and Effortlessness

Zoom’s EMEA CX Vision: Expectations, Efficiency, and…

Zoomtopia 2024 – A New Era of Contact Centre Excellence?

Zoomtopia 2024 – A New Era of Contact Centre…

97% of Customer Queries Resolved by Zoom’s Virtual Assistant

97% of Customer Queries Resolved by Zoom’s Virtual…

What Not to Miss at Call & Contact Centre Expo 2024

What Not to Miss at Call & Contact Centre Expo 2024

What Is an Auto Attendant, and How Does It Work?

What Is an Auto Attendant, and How Does It Work?

Two Giants Meet – Zoom and Avaya Join Forces

Two Giants Meet – Zoom and Avaya Join Forces

Recorded Webinar: Innovations That Make the Contact Centre Better

Recorded Webinar: Innovations That Make the Contact…

25 Call Centre Best Practices for Management, CX, and More

25 Call Centre Best Practices for Management, CX, and More

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise