Recorded Webinar: Innovations That Make the Contact Centre Better

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Innovations like AI and automation bring endless possibilities. But what does this really mean for daily life in your contact centre?

For starters, there’s new possibilities in everything from improving clarity and quality of calls to reducing repetitive tasks and information overload, right through to organizing and prioritizing incoming calls, and more – all to drive innovation that truly benefits customers, agents, and the bottom line.

But what’s right for your team? To separate the hype from the reality, join our webinar to hear what the experts have to say about where AI and other innovations are really making contact centres better right now.

Panellists:

• Paul Weald, Contact Centre Innovator

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• Laura Ball, Zoom

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• Xander Freeman, Call Centre Helper

Topics Discussed

• What innovation really looks like in 2024
• How the best contact centres are leading the way
• What AI can do (and what it can’t)
• Key considerations for driving impactful change
• Quick wins for instant results

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Author: Rachael Trickey