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Training and Coaching

Browse our range of content on contact centre training and coaching programs to help agents develop their skills and improve overall performance.

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Typical Roles in a Call Centre – With Job Descriptions

Typical Roles in a Call Centre – With Job Descriptions

UK Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

30 Tips to Improve Your Call Quality Monitoring

30 Tips to Improve Your Call Quality Monitoring

How to Build Rapport on the Phone – With Examples

How to Build Rapport on the Phone – With Examples

Top Tips for Selling Over the Phone

Top Tips for Selling Over the Phone

The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

50 Call Centre Training Tips

50 Call Centre Training Tips

21 Top Tips for Appointment Setting

21 Top Tips for Appointment Setting

How to Develop the Best Contact Centre Script

How to Develop the Best Contact Centre Script

The Top Words and Phrases Customers Use to Express their Dissatisfaction

The Top Words and Phrases Customers Use to Express their…

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What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports