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Training and Coaching

Browse our range of content on contact centre training and coaching programs to help agents develop their skills and improve overall performance.

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Handling Sales Objections Over The Telephone

Handling Sales Objections Over The Telephone

Reassurance Statements in Customer Service – With Examples

Reassurance Statements in Customer Service – With…

What the Experts Recommend: Team-Building Games and Exercises

What the Experts Recommend: Team-Building Games and…

59 Call Centre Quality Assurance Tips

59 Call Centre Quality Assurance Tips

Training Cheat Sheet – Handling Difficult Customers

Training Cheat Sheet – Handling Difficult Customers

Training Cheat Sheet – Coaching

Training Cheat Sheet – Coaching

9 Fun Customer Service Training Exercises

9 Fun Customer Service Training Exercises

What Does a Good Induction Programme Look Like?

What Does a Good Induction Programme Look Like?

What to Measure and Manage in your Call Centre

What to Measure and Manage in your Call Centre

How to Train Active Listening in the Call Centre – With Exercises

How to Train Active Listening in the Call Centre –…

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8×8 Enters a Strategic Partnership With ULAP

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