The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Research

Explore our range of results from various polls, that represent the opinions of Call Centre Helper readers.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Spreadsheets do not Replace WFM for Forecasting

Spreadsheets do not Replace WFM for Forecasting

80% of Contact Centre Professionals Have Never Been Offered Voice Training

80% of Contact Centre Professionals Have Never Been…

Tone of Voice Has a Big Impact on Service – 99% of Industry Professionals

Tone of Voice Has a Big Impact on Service – 99% of…

Barriers to contact centre homeworking

Barriers to contact centre homeworking

Contact Centres are Asking Agents to Help Customers on More Than Ten Apps

Contact Centres are Asking Agents to Help Customers on…

Many Agents Can Use 4-5 Knowledge Bases When Supporting Customers

Many Agents Can Use 4-5 Knowledge Bases When Supporting…

Contact Centres are Using a Wide Range of CRM Systems

Contact Centres are Using a Wide Range of CRM Systems

46% of Agents Not Allowed to Eat at their Desks

46% of Agents Not Allowed to Eat at their Desks

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise