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Research

Explore our range of results from various polls, that represent the opinions of Call Centre Helper readers.

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Shocking Number Failing to Measure ROI in the Contact Centre

Shocking Number Failing to Measure ROI in the Contact…

Many Contact Centres Not Supporting Vulnerable Customers

Many Contact Centres Not Supporting Vulnerable Customers

The Majority of Contact Centres Distinguish an Agent Rating of 4 from a 5

The Majority of Contact Centres Distinguish an Agent…

Contact Centre Professionals: Just 20-39% of Traffic Will Come From Calls in 2020

Contact Centre Professionals: Just 20-39% of Traffic…

42% of Contact Centres Have No Plans to Begin Measuring Customer Effort

42% of Contact Centres Have No Plans to Begin Measuring…

How Many Call Centres Are Missing a Customer Access Strategy?

How Many Call Centres Are Missing a Customer Access…

2019 Survey Report: What Contact Centres Are Doing Right Now

2019 Survey Report: What Contact Centres Are Doing Right…

White Paper: What Contact Centres Are Doing Right Now (2016 Edition)

White Paper: What Contact Centres Are Doing Right Now…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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Research: The Future of AI-Powered Experiences

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