Contact Centre Research

80% of Contact Centre Professionals Have Never Been Offered Voice Training

Have-you-ever-been-offered-voice-training

Published On: 5th Aug 2026 13:53

Four out of every five of those in the contact centre industry have never been offered voice training, according to the results of our poll. Indeed, only a meagre 19% have been given the chance to partake in such coaching, with one percent not being able to provide an answer.

Poll – “Have you Ever Been Offered Voice Training?” – answers

Yes 19%
No 80%
Don’t know 1%

Source: Call Centre Helper Website Webinar Poll – Make an Impact with your Voice Sample size – 140 Date: May 2012

Reviewed by: Robyn Coppell