Spreadsheets do not Replace WFM for Forecasting

What-software-do-you-use-for-forecasting

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Written by Jo Robinson

During our webinar “Improving Forecast Accuracy” our audience were asked “What software do you use for forecasting?”

“What software do you use for forecasting?” – answers

Spreadsheets 35%
Commercial WFM software 9%
WFM *and* Spreadsheets 46%
In-house system3%
Other 4%

Source: Call Centre Helper website webinar poll Sample size – 105 Date: May 2012

Here is a link to the Webinar: Improving Forecast Accuracy

We have a Monthly Forecasting Excel Spreadsheet Template you might want to try

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Spreadsheets do not Replace WFM for Forecasting

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