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Published On: 6th Aug 2026 13:50
During our webinar “Improving Forecast Accuracy” our audience were asked “What software do you use for forecasting?”
“What software do you use for forecasting?” – answers
Spreadsheets 35%
Commercial WFM software 9%
WFM *and* Spreadsheets 46%
In-house system3%
Other 4%
Source: Call Centre Helper website webinar poll Sample size – 105 Date: May 2012
Here is a link to the Webinar: Improving Forecast Accuracy
We have a Monthly Forecasting Excel Spreadsheet Template you might want to try
Reviewed by: Robyn Coppell
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